An analysis on the impact of Logistics on Customer Service

Francesco Querin, Martin Göbl

Abstract


What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

Keywords


Supply Chain Management; Supply Chain; Management; Logistics Management; Logistics; Customer; Customer Service; Customer Experience

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ISSN: 2194-9522 © Professional School of Business & Technology | University of Applied Sciences Kempten