An analysis on the impact of Logistics on Customer Service

  • Francesco Querin
  • Martin Göbl University of Applied Sciences Kempten, Germany
Keywords: Supply Chain Management, Supply Chain, Management, Logistics Management, Logistics, Customer, Customer Service, Customer Experience


What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?